For ages 21+

bijli Responsible Gaming

Entertainment should be enjoyable — not stressful or worrying. bijli believes every player has the right to set their own limits, and we are always here to support that right.

21+ age requirement mandatory SSL encryption Self-exclusion available 24/7 support

Why is responsible gaming important?

Online betting and casino games are an enjoyable form of entertainment for many people. However, when it becomes a habit and starts to affect other areas of life, problems can arise. At bijli, we want every player to play with awareness and in a controlled way.

Under bijli's Terms and Conditions, players must be at least 21 years old to use our platform. This age limit is not just a rule — it is the foundation of our responsibility. Keeping minors away from gambling is one of our highest priorities.

When betting, it is important to remember that it is not a reliable way to earn money. Winning and losing are both part of this entertainment. If you ever feel that playing is affecting your life negatively, you should seek help right away. More information on responsible gaming is available in our FAQ section.

bijli is not just a betting platform — we are committed to creating a safe environment. We provide several tools and features to protect players, which anyone can use to stay in control of their gaming.

21+

Ensure age compliance

To play at bijli, you must be at least 21 years old.

If anyone you know is underage, do not let them use this platform. Keep your account secure from younger members of your household.

Your protection tools

bijli offers several features for players to set their own limits and stay in control. Using these will keep gaming enjoyable at all times.

Deposit limit

Set a deposit limit

Set a maximum amount you can deposit daily, weekly, or monthly. Once a limit is set, it cannot be exceeded.

Loss limit

Set a loss limit

Set a limit on how much you are willing to lose within a given period. Once this limit is reached, no further bets can be placed.

Session time

Control your playing time

Set a limit on how long you play in one sitting. Once the set time is up, the system will automatically alert you or end the session.

Take a break

Temporary break (Cooling-off)

If you want to step away from the platform for a while, you can temporarily close your account for a set period.

Self-exclusion

Self-Exclusion

If you want to stop betting for a long period or permanently, request self-exclusion. Once in place, the account cannot be reactivated before the set period ends.

Reality check

Reality Check

At regular intervals, a prompt will show how long you have been playing and how much you have wagered. This will remind you of your actual gaming situation.

To use these tools, contact bijli's 24/7 live chat support. The support team can assist in both Bengali and English.

bijli's commitment

We believe gaming should add enjoyment to people's lives. At bijli, the safety and wellbeing of every player is our highest priority. We continuously work to make our platform safer.

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Identity verification mandatory

Privacy protection guaranteed

Warning signs of a problem

If you notice any of the following in yourself, consider seeking help. These are not signs of weakness — they are signs of self-awareness.

Playing beyond your budget

Spending more than your set budget or borrowing money to bet.

Trying to recover lost money

Feeling repeatedly compelled to bet more to cover losses.

Hiding from family and friends

Keeping your gaming secret from people close to you or lying about it.

Neglecting work and responsibilities

Being unable to focus on work, studies, or family duties because of gaming.

Mental distress

Feeling restless, irritable, or low when you cannot play.

Unable to stop

Deciding to stop playing but repeatedly going back and being unable to control yourself.

Assess yourself

Ask yourself the questions below. If you answer "yes" to more than one, consider seeking help.

Am I spending more time or money than I intended?

When I lose, am I betting more to try to recover the loss?

Are family or friends concerned about my gaming?

Am I borrowing money to fund my betting?

Do I feel restless or low when I am not playing?

Do I think about gaming during work or study time?

Core principles of responsible gaming

Keeping these principles in mind while playing at bijli will ensure gaming stays enjoyable.

Only play with money you can afford to lose without it causing problems in your life.
Decide on a time and money limit before each session and stick to it.
Never think of betting as a source of income — it is entertainment only.
Avoid playing when you are stressed or feeling low.
Take regular breaks and stay involved in activities outside of gaming.
Talk openly with family and friends about your gaming.

Where to get help?

If you are having difficulties, do not try to deal with them alone — seek help. The bijli support team and the people close to you are always there. You can learn more about the bijli team on our About Us page.

bijli 24/7 live chat

Any time, any day

bijli's live chat offers direct support in Bengali at any time. Requests to set limits or self-exclude can be made immediately.

Contact by email

[email protected]

Write your details and send them by email. The bijli support team responds in both Bengali and English.

Family and close ones

First support

Share what is on your mind with a trusted family member or friend. Support from someone close is often the most effective.

Professional counselling

Mental health specialist

Speak with a mental health specialist or counsellor. Mental health services are available through both government and private providers in Bangladesh.

Local medical services

Hospitals and clinics

If an addiction problem is serious, contact a local hospital or mental health clinic. Seeking specialist medical help is entirely normal.

Protecting minors

Registration and play at bijli requires players to be at least 21 years old. Identity is verified at account creation and further verification may be requested at any time.

If there are children or teenagers in your household, keep your device and account secure. Under bijli's Privacy Policy, information relating to minors is never collected or stored.

Enable parental controls on your device and do not share your password with anyone. If children are present at home, always log out of your account when you are done.

Tips for protecting minors

Use a strong password
Enable parental controls on your device
Do not save your password in the browser
Always log out after playing
Keep your payment details secure
If something seems wrong, let bijli support know

Questions about responsible gaming

To self-exclude at bijli, contact us via 24/7 live chat or email ([email protected]). You can choose a specific duration — from one week up to long-term. The exclusion cannot be lifted before the chosen period ends. For permanent self-exclusion, there is no option to reactivate the account.

Yes, but reducing a limit takes effect immediately. Increasing a limit involves a waiting period — usually 24 to 72 hours. This delay is intentional, to prevent decisions made on impulse from taking effect right away. Change requests must be made through the bijli support team.

Gambling addiction means being unable to control yourself, placing increasingly large bets, betting more to cover losses, and neglecting family and work. It is a behavioural problem and can be overcome with professional help. Advice from a mental health specialist, counselling, and support from family are all effective.

Yes. bijli verifies age at registration and may request further verification at any time. A national ID card or other identity document may be required. If someone is found to be under 21, their account will be closed and any funds held will be returned according to policy.

Yes, you can contact the bijli support team. Explain the situation via live chat or email. bijli will take your concern seriously. However, personal account information cannot be shared with a third party due to privacy policy. You should also consider seeking advice from a professional counsellor or a family doctor.

A cooling-off period is temporary — the account is closed for a few days to a few weeks. Once it ends, you can play again. Self-exclusion is a longer-term decision — from six months up to permanent. During this time, no promotional messages or communications will be sent, and the account cannot be reactivated before the set period ends.